TRACKING

We will send out tracking information to the email address provided once the order has been shipped. Once the package has been handed over for shipment, it immediately becomes the property of the customer. If there are any issues with a package during transportation or customs according to the tracking status, please contact the provided courier to help claim your package or resolve any issues. If this cannot be resolved, please contact us immediately.

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DELIVERY

Any period or date for delivery of Goods stated by CSFC is intended as an estimate only and is not a contractual commitment. CSFC will use its best endeavours to meet any estimated delivery dates but will not be liable for any loss or damage suffered by the Customer or any other person for failure to meet an estimated delivery date.

CSFC will not be held responsible for any occurrence that may happen following the Delivery of a Good, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and CSFC will not offer a replacement Good or refund a Customer for any lost or damaged Goods.

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EXCHANGE

Sorry, we don’t offer exchanges. However, you can place another order for the item(z) or size(z) you need.

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Returns

Items can be returned within 7 days after delivery.

If you wish to return an item for either a refund, please contact us with your order information and we will email you our returns form and return location. Email: contact@csfconline.com 如果您是来自中国的客人，可以在微信上联系我们直接处理您的订单与退换。我们的微信账号是CSFCLA

All returns shipping charges at the customers expense unless an item is incorrect or damaged prior to receipt. If an item has been received damaged or incorrect, please send us images of your damaged item the day you receive it. If images are sent at a later date, we may not be able to refund you for these damages.

Items that we do not accept returns on:

• Items that appear to be worn or smelled(including fragrance, shampoo fragrance, pet hairs)
• Items that have been damaged or stained
• Items without original packagings.
• Lingerie or swimwear
• Items purchased at FINAL SALE . An item is considered 'final sale' if it appears in the sale section and shows an individual marked down price.

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. ​

When returning items we suggest using a tracked service to provide safe delivery. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update.