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Info - Returns


Items can be returned within 7 days after delivery.

If you wish to return an item for either a refund, please contact us with your order information and we will email you our returns form and return location. Email: 如果您是来自中国的客人,可以在微信上联系我们直接处理您的订单与退换。我们的微信账号是CSFCLA

All returns shipping charges at the customers expense unless an item is incorrect or damaged prior to receipt. If an item has been received damaged or incorrect, please send us images of your damaged item the day you receive it. If images are sent at a later date, we may not be able to refund you for these damages.

Items that we do not accept returns on:

  • Items that appear to be worn or smelled(including fragrance, shampoo fragrance, pet hairs)
  • Items that have been damaged or stained
  • Items without original packagings.
  • Lingerie or swimwear
  • Items purchased at FINAL SALE . An item is considered 'final sale' if it appears in the sale section and shows an individual marked down price.

All of the above sales are final which means that any item purchased under the above conditions are ineligible for a refund OR exchange. Please choose carefully and check the product descriptions before purchasing. ​

When returning items we suggest using a tracked service to provide safe delivery. Your order will be exchanged or refunded once our team have received the return and you will then be emailed with an update.